The Bottom Line
Comprehensive overview of the hotel, restaurant, and corporate office sides of managing a cruise line and cruise ship. Written as a textbook for college level hospitality majors, but of interest to anyone who likes to know "how things work".
Pros
- In-depth picture of all aspects of managing a cruise ship
- Behind the scenes look at how cruise ships plan itineraries
- Answers many questions about running the hotel/restaurant part of a ship
- Cruisers can impress their cruisemates with their knowledge of ship management
Cons
- Textbook style is educational and informative, but not very entertaining
- Case studies and questions are great for classroom discussions, but not for reading alone
Description
- Comprehensive overview of cruise ship hospitality services and corporate management
- Good information for cruisers who are curious about how things work on a ship
- Real world case studies provide insight into challenges faced by cruise line managers
Guide Review - Book Review - Cruise Operations Management by Philip Gibson
Cruise Operations Management provides an excellent background to all management challenges of the cruise industry. Although written as a textbook, it is interesting information for curious cruisers who want to know the answers to questions such as:
- What is the history of cruising?
- Why are travel agents more commonly used for selling cruises?
- What makes a good port of call?
- What are the primary, secondary, and emerging cruise sectors?
- How do cruise ships organize and market shore excursions?
- What function does each department on a cruise ship have?
- What are the options for managing tipping on a cruise ship?
- How does producing a meal on a ship differ from a restaurant on shore?
- How does a cruise ship address environmental issues?
- What protocols do cruise ships establish for dealing with norovirus?
Although Cruise Operations Management does not answer all the questions you might have about running a cruise ship, its 174 pages will give you a great overview--just enough to impress your table mates at dinner.
